Refunds and Returns
FAULTY PRODUCT
We're very sorry that the product isn't working! Please contact us and we will be happy to discuss your options. Please ensure that you have a valid proof of purchase.
WHEN IS A PRODUCT FAULTY?
A product is considered faulty if:
• it does not work due to a manufacturing defect;
• it is not fit for purpose as advertised prior to purchase; or
• it has been damaged during shipment to you.
PROOF OF PURCHASE
A valid proof of purchase is either:
• a legible copy of your store receipt; or
• a copy of your email order confirmation.
HOW DO I RETURN MY PRODUCT?
Please contact us for return options.
HOW DO I RETURN MY PRODUCT?
You may return the product to our Returns address below within the return period for a refund, exchange or store credit.
Mak3 Gifts
Attn: Online Store Returns
PO BOX 377
Robina Town Centre
QLD 4230
Australia
Please ensure that you include:
• the product and all components, instructions and packaging in a saleable condition
• your proof of purchase
• a reason for your return